PRIVACY POLICY

At Delhi Wale Dry Fruits, we respect your privacy and are committed to protecting the personal information you share with us while using our website, placing an order, contacting us or interacting with our services.

This Privacy Policy explains what information we may collect, how we use it and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment status
  • Communication preferences
  • Information shared through contact forms, enquiries or customer support

We may also collect certain technical information automatically, such as browser type, device information, IP address and website usage data.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange delivery
  • Contact you regarding your order
  • Respond to enquiries
  • Provide customer support
  • Manage returns, refunds or replacements
  • Improve our website and services
  • Personalise your shopping experience
  • Send order updates and important service information
  • Prevent fraud or misuse
  • Comply with legal and regulatory requirements

Where permitted, we may also use your contact details for promotional communication or updates related to our products and offers.

3. Payment Information

Payments may be processed through secure third-party payment providers.

Delhi Wale Dry Fruits does not directly store complete card details, CVV information or other sensitive banking credentials where payment processing is handled by third-party gateways.

Payment providers may process your information according to their own privacy policies.

4. Shopify & E-Commerce Platform

Our online store is powered by Shopify.

Shopify may collect and process certain information necessary to operate the website, manage orders, payments, checkout and other e-commerce functions.

Your information may therefore also be handled according to Shopify’s privacy and security practices.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Remember preferences
  • Improve website functionality
  • Understand website traffic
  • Measure performance
  • Improve customer experience
  • Support marketing and analytics

You may manage or disable cookies through your browser settings, although some website features may not function properly if cookies are disabled.

6. Sharing of Information

We may share necessary information with trusted third parties who help us operate our business, including:

  • Courier and delivery partners
  • Payment gateways
  • Shopify
  • Website service providers
  • Analytics providers
  • Customer support tools
  • Government or regulatory authorities where legally required

We only share information as reasonably necessary for the relevant service.

7. Delivery Partners

To fulfil your order, we may share your name, phone number, shipping address and relevant order information with courier or delivery partners.

These details are used only for processing and completing delivery.

8. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no online system can guarantee absolute security, and customers should also take reasonable precautions while using online services.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete orders
  • Maintain transaction records
  • Provide customer support
  • Resolve disputes
  • Meet accounting, tax or legal requirements

Information may be deleted or anonymised when it is no longer required, subject to applicable law.

10. Marketing Communications

If you choose to receive promotional updates, we may contact you regarding:

  • New products
  • Festive collections
  • Gift hampers
  • Special offers
  • Important store updates

You may request to stop receiving promotional communications at any time by contacting us.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their privacy policies separately.

12. Your Rights

Subject to applicable law, you may contact us to request:

  • Access to your personal information
  • Correction of inaccurate information
  • Updating of your contact details
  • Deletion of certain information where legally permitted
  • Withdrawal from promotional communication

Some information may need to be retained where required for legal, accounting or transaction purposes.

13. Children's Privacy

Our website and products are not specifically intended to collect personal information from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information improperly, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or legal requirements.

The latest version published on our website will apply from the date of update.

15. Contact Us

For privacy-related questions, requests or concerns, contact:

Delhi Wale Dry Fruits
Phone: 9837572777
Email: info@dwdf.in
Website: www.dwdf.in
Address: Opposite Shanti Nursing Home, Kishanpur, Aligarh