TERMS & CONDITION

Welcome to Delhi Wale Dry Fruits. By accessing or using our website, placing an order, or purchasing any product from us, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. General

This website is operated by Delhi Wale Dry Fruits. Throughout the website, the terms “we”, “us” and “our” refer to Delhi Wale Dry Fruits.

By using our website, you confirm that you are legally capable of entering into a purchase agreement and that the information provided by you is accurate and complete.

2. Products & Availability

We offer products including:

  • Premium Dry Fruits
  • Cookies
  • Gift Hampers
  • Snacks
  • Festive Gifting Products
  • Bulk & Corporate Gifting Solutions

All products are subject to availability.

Product images are intended for representation purposes. Actual packaging, colour, size, arrangement or presentation may vary slightly depending on stock, season, packaging updates or customisation.

3. Product Information

We make every reasonable effort to ensure that product names, descriptions, prices and other information displayed on the website are accurate.

However, minor errors, variations or typographical mistakes may occasionally occur.

We reserve the right to correct or update any information without prior notice.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice.

Any applicable shipping charges, taxes or additional charges will be shown at checkout where applicable.

5. Orders

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to cancel, refuse or limit an order in cases such as:

  • Product unavailability
  • Incorrect pricing
  • Payment issues
  • Suspicious or fraudulent activity
  • Incorrect delivery information
  • Other operational reasons

If payment has already been received for an order that cannot be fulfilled, the applicable amount will be processed according to our refund policy.

6. Payments

Customers must provide valid and authorised payment details.

Payment options available at checkout may vary depending on the payment gateway and order type.

Delhi Wale Dry Fruits does not store sensitive payment card information directly on its website where payments are handled by third-party payment providers.

7. Shipping & Delivery

Delivery timelines shown or communicated are estimates and may vary depending on location, courier availability, festivals, weather, public holidays or other circumstances beyond our control.

For complete delivery information, please refer to our Shipping Policy.

Customers are responsible for providing a correct and complete delivery address.

8. Returns, Refunds & Damaged Products

Eligibility for returns, replacements or refunds depends on the nature of the product and the circumstances of the issue.

For food products and other perishable items, returns may be restricted after delivery for hygiene and safety reasons.

If you receive a damaged, incorrect or defective item, please contact us promptly with photographs or video evidence.

All such requests will be reviewed before approval.

9. Gift Hampers & Custom Orders

Gift hampers, corporate orders, wedding gifting and other customised orders may vary from images depending on:

  • Product availability
  • Packaging availability
  • Seasonal stock
  • Requested customisation
  • Quantity

For bulk or customised orders, additional terms, timelines or advance payment requirements may apply.

10. Cancellation

Order cancellation requests should be made as soon as possible.

Once an order has been packed, customised or dispatched, cancellation may not be possible.

Customised, personalised and bulk gifting orders may have separate cancellation conditions.

11. Food Allergies & Ingredients

Some products may contain or come into contact with:

  • Nuts
  • Milk
  • Gluten
  • Seeds
  • Soy
  • Other allergens

Customers with food allergies or dietary restrictions should carefully review product information or contact us before purchasing.

Delhi Wale Dry Fruits will not be responsible for allergic reactions where relevant ingredient or allergen information has been provided.

12. Website Use

You agree not to:

  • Misuse the website
  • Attempt unauthorised access
  • Introduce harmful code or malware
  • Copy or commercially misuse website content without permission
  • Use the website for fraudulent or unlawful purposes

We reserve the right to restrict access where misuse is suspected.

13. Intellectual Property

All website content including branding, graphics, photographs, product descriptions, designs, logos and other materials belong to Delhi Wale Dry Fruits or their respective rights holders.

They may not be copied, reproduced or commercially used without appropriate permission.

14. Third-Party Services

Our website may use or link to third-party services such as:

  • Shopify
  • Payment gateways
  • Courier providers
  • Google Maps
  • Social media platforms

We are not responsible for the independent policies, availability or actions of third-party services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Delhi Wale Dry Fruits will not be liable for indirect or consequential losses arising from the use of the website, delayed delivery, third-party services or circumstances outside our reasonable control.

Nothing in these terms limits rights that cannot legally be excluded under applicable consumer laws.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions when necessary.

The latest version published on this website will apply from the date it is updated.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes arising from the use of this website or purchases made through it shall be subject to the appropriate courts having jurisdiction in Aligarh, Uttar Pradesh, subject to applicable law.

18. Contact Us

For any questions regarding these Terms & Conditions, contact:

Delhi Wale Dry Fruits
Phone: 9837572777
Email: info@dwdf.in
Website: www.dwdf.in
Address: Opposite Shanti Nursing Home, Kishanpur, Aligarh